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Refund Policy

At UK17, we want you to be completely satisfied with your purchase. If you're not happy with your order, please review our refund and return policy below.

1. Returns and Exchanges

1.1. Eligibility for Returns
We accept returns or exchanges on products that are unused, undamaged, and in their original condition (including tags, packaging, etc.) within 7 days of the delivery date.

1.2. Non-Returnable Items
The following items are not eligible for returns or exchanges:

1.2.1.      Custom or personalized T-shirts (unless defective)

1.2.2.      Sale or clearance items

1.2.3.      Products that have been washed or worn

1.3. Return Process
To initiate a return or exchange, please contact us at customercare@uk-17.com with the following information: -

1.3.1.      Order number

1.3.2.      Item(s) you wish to return or exchange

1.3.3.      Reason for the return or exchange

1.3.4.      Whether you would like a refund or an exchange

Once your return request is approved, we will provide you with instructions on how to return the item(s).

2. Refunds

2.1. Refund Eligibility
Refunds are issued for returns that meet the criteria outlined in this policy. If your return is approved, a refund will be processed to the original payment method used at the time of purchase.

2.2. Refund Process
After we receive your returned item(s), please allow 5 business days for us to inspect and process your return. Once your return is approved, we will issue your refund, and you will receive a confirmation email. Depending on your bank or payment provider, it may take an additional 7 to 10 business days for the refund to appear in your account.

2.3. Shipping Costs
Please note that shipping fees are non-refundable. You will be responsible for the cost of return shipping, unless the return is due to a defective or incorrect item we sent.

3. Defective or Incorrect Items

3.1. Defective Items
If you receive a defective or damaged T-shirt, please contact us within 15 days of receiving your order. We will offer you a full refund or a replacement, depending on your preference.

3.2. Incorrect Items
If we made an error and shipped the wrong item(s), please contact us right away. We will arrange for a replacement or issue a refund, and we will cover the cost of return shipping.

4. Exchanges

we receive your returned item(s), we will send the replacement item(s) to you. If the replacement item(s) are of higher value, you will be asked to pay the difference.

5. Late or Missing Refunds

If you haven’t received a refund after 15 business days, please check with your bank or payment provider, as processing times can vary. If you still have not received your refund, please contact us at customercare@uk-17.com

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at customercare@uk-17.com

By purchasing from UK17, you agree to the terms of this Refund Policy.